top of page

Privacy Policy

​

1. Introduction

Langford Garage Ltd (“we”, “us”, “our”) is a trusted, family-run garage in Bedfordshire, committed to protecting your privacy under UK GDPR. This policy explains how we collect, use, store, and share your personal data when you use our website or services.

2. Data Controller

Langford Garage Ltd
9 High Street, Langford, Biggleswade, Bedfordshire, SG18 9RP
Phone: 01462 700270

3. Personal Data We Collect

  • Contact/enquiry forms: name, phone number, email, vehicle registration, and message content

  • Communications: details shared via phone or email regarding bookings, MOTs, servicing, repairs

  • Website analytics: anonymised IP address, device/browser data, pages visited, session duration via essential and performance cookies (no advertising or profiling cookies)

4. How We Use Your Data

Your data is used to:

  • Provide MOT testing, servicing, repairs, diagnostics, bodywork, tyre fitting, assisted fuel delivery, and more

  • Offer quotes, booking confirmations, and follow-up communications

  • Improve our website and service quality using anonymised analytics

  • Maintain legal, warranty, and financial records

5. Legal Basis for Processing

  • Contractual necessity: to provide services you request

  • Legitimate interests: to operate and improve our business and website

  • Consent: where given for follow-up communications

  • Legal obligation: for record-keeping and regulatory compliance

6. Data Sharing

We do not sell or rent personal data. Disclosure may occur with:

  • Service providers: hosting, email, analytics—under data-processing agreements

  • Legal or regulatory authorities, if required by law

7. Cookies & Tracking

  • Essential cookies: enable form functionality and navigation

  • Performance cookies: anonymised analytics via Google Analytics, etc.
    No advertising or profiling cookies are used

8. Data Retention

  • Service and enquiry records: retained up to 7 years for warranty, audit, and legal purposes

  • Analytics logs: session data deleted after 24 months; aggregated analytics retained as needed

9. Your Rights

Under UK GDPR, you have the right to:

  • Access, correct, delete, or restrict your personal data

  • Withdraw consent or object to processing

  • Request portability
    To exercise your rights, contact us via the details above or lodge a complaint with the ICO.

10. Security

We use SSL encryption, secure hosting, access controls, and trained staff to safeguard data. While no system is entirely impervious, we adhere to industry best practices.

11. International Transfers

All personal data is processed and stored within the UK—no overseas transfers occur.

12. Policy Updates

We may update this policy from time to time. The “Effective Date” above will reflect any changes. Continued website use indicates acceptance of the updated policy.

bottom of page